In view of this, Ofcom has introduced a number of specific performance standards for line installations and fault repairs. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. Get help to fix your dropping broadband connection. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until. I've now been asked to take a 3rd day's vacation tomorrow for them to confirm the fix. Post 2 of 2. Repair appointment: 07701407771. . Hi smiddy1968 I've escalated your complaint over to our CEO's Office and a Complaints Manager will contact you to discuss this as soon as possible. To track your repair, we just need two bits of information. On 13th Nov a car crashed into the telegraph pole outside ourA competitive tender process has resulted in Openreach choosing the monitoring and analytics firm EXFO to supply optical test heads and test access switching, as well as monitoring, to help support the rollout of their 1Gbps capable Fibre-to-the-Premises broadband ISP network across the UK. If real unlucky, the lead in to your property is borked, and will require replacing. So bascially I took a. If they find faults, they have to pay for the repairs. comBlue Light. BT have confirmed they have seen the intermittent issues -, but when they have visited (10 times) the service is normally ok. At present Openreach is already on-target to. Between now and July 1, 2015, engineers must fix 70 per cent of fault repairs within one to two working days of notification — instead of less than two-thirds today. Sky have told me that there is no info. you back about a sales enquiry. dContact Helpdesk Option 1 for orders or information on PSTN faults [email protected] taking that as an example there are only three possibilities: £500K+ is more than openreach would charge and is excessive - not openreach's fault. Download is approx 35Mbps (OK fo. I said I'll be interested to know how it could possibly be our fault since everyone including the dog was watching TV when it died. Off. Clear by 23. My FTTP has been down for 8 days, red LOS light on the ONT. Openreach looks after 192 million kilometres of network cable, 110,000 green cabinets, and 4. 2. A 75-year-old reader moved house in February and has been waiting for a broadband connection ever since. Call us for sales enquiries about. This charge is for the call out and not to reinstate your own wiring. After a few visits I got an switched on Openreach engineer who checked each section of the line. Threatened me with charges if it was my fault and everything. If they are, then raise it as a fault or escalate it as a complaint. An. wrote: Lol just had a text from sky saying problem has now been fixed. Connection - AAISP Home::1 80/20. Speak to your trader. Hi All Long story short, have recently taken out BB and a phone line (didn't have an active landline as cancelled BT one 2 yrs ago) with Virgin, though through BT's line and exchange as no cable in my area. but in future you should report the fault to your ISP and they must engage an Openreach engineer to fix the problem. Many problems can be resolved by 'power cycling' your Openreach. There’s no need to call. Find out more. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in sight!! I call multiple times per week to get an update on the order, and each. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). The reviews are not that accurate. Now future firmware updates are also due to end. If real unlucky, the lead in to your property is borked, and will require replacing. 8 r-500 that's Google's DNS. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Is your telephone service working OK? Any noise on the line? ChrisJan. It hasn't. At a guess, back in service by Thursday or Friday. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. The fault has now been reported and an engineer visit is 8n place for next Tuesday. The following information is a guide for connecting the Openreach network to your home wiring. Let us know the result of the engineer visit, I suspect the engineer will need to work on OK, your post is a wee bit confusing. I'm sorry for the problems you're experiencing with your service. Next week I am moving into a house that burned down a few years ago and has now been rebuilt. Delayed repair following a total loss of service 2. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailIf the bridge tap is before the master socket then it is Openreach who have the responsibility to remove it. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. endobj And your postcode. . I was to have fibre installed from Monday and nearly did until the bt engineer arrived to do it. If the property developer is still on site. £500K+ is what openreach also charges and is therefore a reasonable amount - not openreach's fault. It's not. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. OpenReach came out again yesterday and of course didn't know anything about the previous investigation. If we find a fault outside of your property, we may arrange a separate. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. They located a fault out to the line and went directly to this. Mortgage free July 2023 When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. Depending on the kit status lights and reset details. 33 for the full day you had. 00, clear by 23. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. Not Available. I phoned technical support this morning and asked to be put through to a case manager and I was told that it will be escalated to Openreach who will try to repair the fault in 48-72 hours. we'll pay you £9. I lost my dial tone and my ADSL2+ sync rate halved (which I believe means that one leg of the line has been disconnected). The wiring you install will be pivotal to their experience. openreach fault tracker; openreach fault trackerreptile and amphibian merit badge powerpoint. It is likely that the Openreach Engineer will disconnect your extensions to get the line working and raise a charge. It is so frustrating as we have now been without phone or broadband for so long. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. If you have found this solution helpful please tick this as the answer. If connector has been damage you may well be charged for the repair. Are you seeing slow speeds over WiFi ? Thanks Karl. My service is called Fibre 35, it is not FTTP. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. Follow our simple step-by-step instructions to get your problem sorted. Technically, You Have Damaged Openreach’s Infrastructure. The reviews are not that accurate. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. Not Available. Check for loose cables. This may save you from calling us or paying for an engineer to come out. Available 24/7. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Find useful FAQs to help you if you have a query about a broadband fault. The problem is that in every case I’ve had to go through very long-winded checks before the TalkTalk people have been willing to send out one of their own engineers, who only have the authority to check the situation inside the customers’ premises. Priority fault repair. We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. The exchange is St Annes (Lancsashire)Simply get a pin, unfolded paper clip or a SIM card removal tool and press the reset button on the side of your ONT. We still see far too many complaints from customers who are forced to pay for work that isn’t strictly. Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . Level 3 Report 13. wrote: Just thought I'd post on this forum as I'm getting increasingly frustrated. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. I have a fault that started in March, regular drops (from minutes to hours) and random speed, used to be 22Mbps now 4-15Mbps varies constantly. chris6273. Now I'm struggling with BT and BT Openreach and currently have an on going eight page word document with the many things hey have done wrong and could really do with your advice. Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. 59pm on the second working day after the fault is reported . Openreach Fax. . OK, your post is a wee bit confusing. All you can do is speak to the BT FTTP team 0800 587 4787 General Chat Thread, Openreach - how long to fix a fault in General; Originally Posted by elsiegee40 Have you considered contacting one of the newspaper consumer champions? - Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug. 5bn of public money it has promised by 2025 to spur investment in rural fibre coverage. 12th: I call the care, go through multiple levels. Edited by. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. 131 Views. additional flexibility to manage provision and repair workstacks which has been made significantly more. 2kWp system, SE facing, >1% shading, installed March 2019. Off. Change your wireless channel - TalkTalk Help & Support Karl. Openreach have identified that we need a new line put in (very possibly because another engineer took ours for another property) yet they have done nothing to fix the fault, save send 6 engineers to tell us the same. 131 Views. 14-10-2017 10:40 AM. chris6273. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Any faults related to your main phone. 5 days to fix a fault seems excessive Hi beckyh81 Sorry for the delay. The official line is that you must call in Openreach to fix it. still waiting for an update from Openreach. 33 for each day, after the two working days, that the service isn't. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theHi. Hi . 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. Openreach - how long to fix a fault. My Home phone line was not in use for a couple of year we were using MIFI Device. BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today. This may be a wifi issue. . First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. Check the LOS light indicator. Our engineers can help you with anything from installing your services to fixing a fault. Thanks to everyone involved in helping me get this sorted. All you can do is speak to the BT FTTP team 0800 587 4787General Chat Thread, Openreach - how long to fix a fault in General; Originally Posted by elsiegee40 Have you considered contacting one of the newspaper consumer champions?- Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug. Available 24/7. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. £9. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. Are you seeing slow speeds over WiFi ? Thanks Karl. homestead rescue hydro. A few months ago I had a semi-frantic call from my wife saying our phones were dead and the cable was on the ground. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. Long time reader first time poster. I have recently had a week without phone service which was eventually rectified by Openreach repairing the wiring on the telephone pole. 72 hours later I get a call from the engineer. Make sure the line sounds clear with no crackles. Engineer came out. Delayed repair following a total loss of service 2. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. even though there have been significant and long lasting impacts on Openreach and. I guess as we are upgradinghow long to cook gammon steak on george foreman grill; how to unlock travelpro luggage; crimea water crisis 2022; 248 tupperware road hemingway, sc 29554;. It took over 3 weeks to get the repair done, getting permission for traffic lights, finding the duct was blocked, getting a contractor in to fix the duct etc. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Please let us know if you do experience any further issues. co. Tuesday, Jun 26th, 2018 (8:48 am) - Score 1,592. After a few visits I got an switched on Openreach engineer who checked each section of the line. The OpenReach engineer who came to complete the connection knocked on our door and talked to my wife. they’ve declared that the fault is external and called upon BT Openreach to fix the. There’s probably water in the underground lines. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. Report a fault to fix a problem. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers who depend on their telephone or broadband connection because of their disability and have an urgent need for a repair. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March. My theory is that Openreach does not want to bothered fixing copper, something that will go away as FTTP arrives. 59pm on the second working day after the fault is reported . I have raised another fault today. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. Yes PN did told me in fault team that BTw has resetted my line vis remotely DLM reset as part of the trial and this is why they did for. What Makes BT Openreach So Special? There are a few things that make BT Openreach stand out from the competition. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. By contrast, chargeable faults are defined by Openreach as faults with repair costs that are recovered through a separate "cost to repair" process. Openreach had to dig up our pavement again to get at the fault. Zen are another isp that may or may not use openreach infrastructure either way they are not going to show info relating to another isp. I would would therefore be grateful if anyone could inform me about whether the OpenReach engineers activated my line or not, and when I will finally get to use my PlusNet service which I have waited for such a long time now, to actually be able to use. You should do a speed test and a ping test, try CMD and ping 8. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. So I called our provided (Sky)If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. 24 per missed. compensation will be due if you experience a total loss of service which isn’t fixed by 11. Then call 999 as soon as it’s safe to do that. Please see the relevant Customer Service Plan (CSP) for. Openreach are taking sky for mugs and its the paying customer that goes without service. Within 48 hours of my contact, Openreach dispatched a new technician who told you there was no problem with the connection and got your landline up and running. e. [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. Whatever he did to that joint, he made it worsethis topic is nearly 4 years old ! If you need help please start your own topic. uk. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . To pass a fault to Openreach, you need to detail the end user contact name, email, land line, address and mobile. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailThe fault has now been reported and an engineer visit is 8n place for next Tuesday. You should as a very rough guide get between 25Mb and 70Mb. Hi, No the engineer did not show up. I just need to make this absolutely clear. Openreach fix times v British Gas. . But every time I call they say it will be a week later, with. I guess as we are upgradingOpenreach plan to increase the wholesale price of their strongest maintenance level across almost all of their broadband and phone products (WLR, LLU, SOGEA and FTTC/P) for UK ISPs, although the change will mainly affect ISPs selling business packages with a stronger commitment to fault repairs. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. For example. Get in touch if you'd like us to call. Fixed! Go to the fix. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. 4th of November. wrote: Absolutely, yes. If they cannot fix externally, they will go to the premises, ask the 3 safety questions. Each telephone call ends the same. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. After two months ofIt is normally 3-5 working days but if a road has to be dug up then Openreach has to get permission from the local council and this is where theFor example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. Talk Talk did exactly the same to me in 2017. 00 clear by 12. It's their responsibility to do anything necessary to fix the problem. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. The exchange is St Annes (Lancsashire)Following a 14th visit (!) from Openreach (since Jan last year), the engineer has finally stated in his notes that he's provided a temporary fix and that a permanent one needs to be applied. Hi,i have no talktalk conection and i can only recieve incoming calls. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August - Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be missed. Edited by. 6Mbps, at least we could start using iPlayer and large downloads were not impossible if done overnight. Hi all, seems like I'm having the same issue. They located a fault out to the line and went directly to this. Phone or broadband problems? Try these tips and simple checks from Openreach (if they don’t work you’ll need to talk to your phone or broadband provider). Sky sent out an engineer and they texted to say it's fixed. Openreach Application Support Service Desk Escalation Contacts Level Name Telephone EmailFirst System 0800 085 1287 openreach. My service is called Fibre 35, it is not FTTP. If you report a fault on a Monday, you'll get £9. Some ISPs weren’t particularly pleased. 22-02-2020 1:48 PM. Either your hub isn’t connected to the ONT or there’s a fault with the FTTP service. Openreach Phone Number 2. Follow our simple step-by-step instructions to get your problem sorted. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. The collision happened on Monday, April 5. All I have managed to find out is that it is an underground fault and Openreach have routed the fibre to the wrong place. Re: Fibre cable connector broken by builders - BT think they can fix remotely. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. Why do ISP's have to pay openreach to fix faults? Surely that's all covered in line rental etc. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and phone problems and for not being directly contactable. £500K+ is less than what openreach charges so is a good price - not openreach's fault. For example, report Tuesday, clear Thursday. BT Openreach are responsible for the phone line up to – and including. Flashing green. I got myself connected to TalkTalk fibre on 15 Aug. Ofcom warned BT that it will be expected to fix around 70 per cent of phone and broadband faults within two working days over the course of a year. At the start of 2018 they followed that by telling Openreach to make sure their ducts were “ready for use” (i. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to say. Message 7 of 7. Thanks for getting back to me I've booked the engineer visit and I've updated the ticket 220635700 with the appointment details. BT engineer has installed. Broadband fails, how long before it gets as far as Openreach? Then how long before it gets fixed? My broadband basic info/help site - Domains, site and mail hosting - Tsohost. . So sorry its from 10th February not wor. NOTE: I only provide help on the forums and NOT via PM. Mind you it was worth it in the end, speed rose to 3. Jan. Delayed repair following a total loss of service . . jpg 396 KB. Test your broadband speed with the UK's most accurate broadband speed testing tool. digital. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. So sorry its from 10th February not working not. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Find out more. . I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. You then say you have 36MbpsDo you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. service. Openreach have requested we review the report on 09/05/2020 as the work is likely to. So if a fault is reported to us on a Tuesday, we must fix it by the end of Wednesday. Re: Fibre cable connector broken by builders - BT think they can fix remotely. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. Openreach have called just now and they say they fixed the fault in the 26th. 59 same day. So if a fault is reported to us on a Tuesday, we must fix it by the end. co. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Hi beckyh81 I can only apologize for this ongoing issue. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. Broadband and wi-fi. Whilst a fault on dark fibre could take days to discover and repair, Openreach will guarantee an industry-leading five hour repair time on OSA Filter. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. Fix times. The key drivers of repair demand and Openreach repair service levels are as follows: – Fault Rates . And yes I know phone lines aren't guaranteed to be fault free 24/7-365. . Zarjaz. 66 – so £9. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. Solar PV 5. 14-10-2017 10:40 AM. My connection to my Sony smart TV is on wifi. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. . It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). So sorry its from 10th February not working not. This may be a wifi issue. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. Checking the Router Settings. How long should BT take to fix a fault? Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days. The company employs 37,000 people. | Read 20,961-20,974 Reviews out of 20,974Openreach’s limited public briefing states, “This PoC is to test changes to the current Network Adjustment process where it is identified that duct overlay is more efficient and cost effective than undertaking repair on spine duct” (Ofcom doesn’t currently require them to implement this, but they are using the PoC to assess its viability following feedback from. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. OpenReach came out a few days later and narrowed it down to an underground run of cable in the road but didn't have the necessary equipment with them to investigate/repair. I have been in contact with BT numerous times to try and get this fixed. Supposed to have my Internet and phone connected on Tuesday the 1st of November. I'm hoping somebody might be able to give me some advice on next steps, or if anyone can help put this in front of the right person at Openreach even better. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. . New service: 07701407770. The ‘Network Interface Device’ is your NTE5 or BT Master Socket. 00 and I rang PlusNet on my mobile (extra cost added to phone bill? landline was in the same. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. The best case scenario is that you agree on a course of action. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Safety First We’re here to help When to get in touch Broadband not working? Please contact the company that sends you your bill. But in return, providers must push FTTP wherever they can. com Blue Light. Lol just had a text from sky saying problem has now been fixed. It has been flagged with sky customer services and upgraded to an official complaint with them. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Therefore, anything in this blog from this point on should be read as hypothetical. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. I'll cross everything here hoping that BT bring a swift resolution for you. We all know how annoying even a brief loss of home broadband connectivity can be, particularly during the current COVID-19 crisis, but spare a thought for poor Joseph Chesney who lives in a rural area just outside of Endon (Staffordshire Moorlands), he’s been waiting almost 3 months for Openreach to fix a broken fibre optic line. 33 compensation if it hasn't been fixed by midnight on Wednesday. Don’t worry. You then say you have 36MbpsAll, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. ago. Contractors come dig the hole, an engineer comes and remakes the joint. (committed) Sun 02-Sep-12 08:48:34. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. I just need to make this absolutely clear. View all contacts. Hi smiddy1968 Thanks for keeping us updated. BTnet fault reporting from BT Business. The last note was left on 04/05/2020 indicating that further dig work is required due to the location of the fault. Release the button and wait around 30 seconds for your ONT to boot back up. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. Message 1 of 8 Openreach not fixing my fault? What can I do? Go to solution I placed an order for FTTP back in early September. So long story short, BT disconnected the house I moved put of, then reconnected it. Openreach Fault – No Broadband for Weeks in Parts of Lowestoft. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. 0 Likes. She tells me it will be another three business days. If we find a fault outside of your property, we may arrange a separate. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. PORT1-PORT4. When you order a fibre service for the first time, Openreach assigns a port to you. When BT came to fix a fault on the wire to the non master socket, I settled for a modern master socket which BT installed where the junction box was, and a length of cable which I installed to replace the faulty one. . My FTTP has been down for 8 days, red LOS light on the ONT. . The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. Report post. g. How to deal with poor workmanship. We have had no broadband for over4 weeks now. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirDo you agree with Openreach's 4-star rating? Check out what 21,050 people have written so far, and share your own experience. 8. mine) with the neighbour’s line and then ran for the hills. I had a fault on my line. Openreach support have logged the fault and there is nothing for anyone at Plusnet to do, their contractor mucked it up and they will fix it OK, if I also log a 'fault' it.